Device Repair FAQs

Quotes, parts and warranty

How do I get a repair quote?

Send your exact device model and describe the fault. We will explain the repair options and quote before you approve any work.
How much will my repair cost?

It depends on your model, the fault and the part you choose. We confirm the price, and any assessment fee, before you approve the work. See our pricing page for how it works.
Which parts will be used?

Ask about the part options available for your model. The proposed part type and price will be explained with your quote.
What warranty applies?

Warranty terms depend on the repair and parts selected. We will confirm coverage and exclusions before you approve the work. Your statutory rights are not affected.

Where are you based?

We are based in Walkergate, Newcastle upon Tyne. Visits are by appointment, so please contact us for availability and directions before travelling.
Do I need an appointment?

Please contact us first to arrange a visit and confirm availability. Opening times and directions are confirmed when booking.
How long will my repair take?

Timing depends on the fault and parts availability. We will confirm an estimated completion time with your quote.

What should I prepare before a repair?

Back up your device where possible and note the exact model and fault. Discuss any device-access requirements directly; do not send passwords in an enquiry.
Is my data safe during the repair?

We only access your device as far as needed to diagnose and test the repair, and we never ask for passwords in an enquiry. We recommend backing up your device first. Read our Privacy Policy.
Can you help with another device?

Tell us the make, model and fault so we can confirm whether we can help and which repair options are available.