iFixMate

Last updated: 14 October 2026

This policy explains how iFixMate uses the personal information you give us when you use this website, contact us or ask us to repair a device. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

iFixMate is the data controller for the personal information described in this policy. You can contact us about anything in this policy using the details below.

Information we collect

  • Enquiries: your name, email address, phone number, device model and the details of the fault when you use our contact form, email us, call us or message us on WhatsApp.
  • Selling or buying a phone: the phone details, condition, photos, your name and phone number you enter on our Sell Your Phone or Refurbished Phones pages. These are sent to us through WhatsApp in the same way as repair requests.
  • Repair requests: the device details, fault description, your name and phone number you enter on our Request a Repair page, and any photos of your device you choose to add. The request is sent to us through WhatsApp. Photos are stored on our web hosting with a private, hard-to-guess link that is included in the message.
  • Repairs: your contact details, the device make, model, serial number or IMEI, the fault, the work carried out, the parts used, the price paid and any warranty details.
  • Website data: our hosting provider records standard server logs, such as IP address, browser type and the pages requested, to keep the website secure and working.

We do not ask for, and you should not send us, passwords, passcodes or payment card details in an enquiry. If a repair needs device access, we will discuss it with you directly.

How we use your information and our lawful basis

  • To answer your enquiry and give you a quote: because you have asked us to take steps before entering into a contract, and in our legitimate interest in responding to customers.
  • To carry out and support your repair, including warranty claims: to perform our contract with you.
  • To keep business and accounting records: to comply with our legal obligations, including tax law.
  • To keep our website and services secure and prevent fraud or the repair of stolen devices: in our legitimate interests.

We do not sell your information, and we do not use it for marketing unless you have separately agreed to receive it.

Data on your device

We only access the contents of your device as far as needed to diagnose the fault and test the repair. We do not copy, keep or share your photos, messages or other personal content. Please back up your device before any repair.

Who we share information with

  • IONOS, which hosts this website and our email.
  • WhatsApp (Meta), if you choose to contact us on WhatsApp. WhatsApp processes those messages under its own privacy policy.
  • Our accountant, professional advisers, HM Revenue & Customs, the police or other authorities where we are legally required to share information.

Some of these providers may process data outside the UK. Where they do, they rely on safeguards recognised under UK data protection law, such as adequacy regulations or approved contract terms.

How long we keep information

  • Photos uploaded with a repair request: deleted automatically from our website after 30 days.
  • Enquiries that do not lead to a repair: up to 12 months.
  • Repair, payment and warranty records: 6 years after the end of the financial year in which the repair took place, to meet tax and accounting rules.
  • Server logs: kept by our hosting provider for a limited period for security purposes.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information, where we do not need to keep it;
  • ask us to restrict how we use your information, or object to how we use it;
  • ask us to transfer information you gave us to another organisation.

To use any of these rights, email info@ifixmate.uk. We will respond within one month. There is normally no charge.

Complaints

If you have a concern about how we use your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

Cookies

Our Cookie Policy explains what this website stores in your browser.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.